A - D

Active listening 積極傾聽

Adaptable 適應(yīng)性強(qiáng)的

Articulating clearly 表達(dá)清晰

Assertiveness 自信

Attention to detail 注意細(xì)節(jié)（ek服務(wù)要點(diǎn)）

Attentive 關(guān)心周到的

Calming agitated passengers 能安撫焦慮的旅客

Collaborating 團(tuán)結(jié)合作

Critical thinking?批判思考能力

Customer service?客服能力

Decision-making 決策能力

E - N

Energetic 精力充沛的

Establishing rapport with passengers 親和力的感覺

Evaluating situations and requesting assistance as warranted 能評估情況并情況請求援助

Flexible 靈活應(yīng)變

Fluency in a foreign language 外語流利

Friendly 友好的

Interacting effectively with people from different cultures能有效應(yīng)對不同文化的人

Interpersonal skills?人際交往能力

Inventory skills 職業(yè)技術(shù)能力

Leadership skills?領(lǐng)導(dǎo)能力

Market and sell products 銷售能力（機(jī)上免稅品銷售）

Multitasking 多重任務(wù)處理

Neat and tidy appearance 干凈整潔的外表

Noticing security threats 能注意安全隱患

O - R

Organizational skills

Physical stamina 良好的體力

Polite

Problem-solving skills

Public speaking

Reading comprehension 閱讀理解能力

Reassuring nervous passengers

Reliable

Remaining poised under pressure

Resolving complaints 處理抱怨

Resolving conflicts 處理沖突

S - Z

Selling meals, beverages, and headsets

Sense of humor

Serving food and drinks

Strength to operate emergency exits and equipment

Swimming and treading water

Tact 機(jī)智的

Writing reports regarding incidents