回復(fù)郵件
及時(shí)回復(fù)郵件是一種商務(wù)禮儀。那些遲遲不回復(fù)郵件的人，人們對(duì)其信任感會(huì)逐漸降低，一種把事情交給他心里就不踏實(shí)的感覺(jué)會(huì)油然而生。
即便你沒(méi)時(shí)間仔細(xì)地回復(fù)對(duì)方的郵件，簡(jiǎn)單地寫(xiě)一句 - I'm working on it. 或者 - Noted, thanks. 都是有必要的。
對(duì)于你不能辦到的事，就回復(fù) - I'm afraid that... 或者 - Unfortunately, we are unable to...
在你的回郵中提及對(duì)方的郵件，會(huì)給對(duì)方一種思路清晰、辦事仔細(xì)的印象。你可以這樣寫(xiě) - With reference to your e-mail of March 28...；
當(dāng)對(duì)方發(fā)郵件詢問(wèn)你公司的產(chǎn)品或服務(wù)，你最好能在回復(fù)時(shí)向其表達(dá)謝意 - Thank you for your inquiry of May 10 and for your interest in our products.
跟進(jìn)工作
有時(shí)候，人們?cè)陔娫捴醒灾忚彽氖虑椋晦D(zhuǎn)頭就發(fā)生變化。為了避免對(duì)方忘記電話中的約定，最好馬上給他發(fā)一封郵件，書(shū)面明確雙方達(dá)成的意向。
你可以這樣寫(xiě) - Further to our telephone conversation just now, I would like to summarize our agreements as follows...
詢問(wèn)進(jìn)展
當(dāng)你需要向?qū)Ψ搅私夤ぷ鬟M(jìn)度時(shí)，可以這樣寫(xiě) - Further to our discussion last week, I would like to know the recent situation of the project...
還可以這樣寫(xiě) - Just following up in regards to our discussion last week...
表達(dá)友好
Email是一種與對(duì)方建立關(guān)系并且展現(xiàn)你職業(yè)形象的溝通工具。 Email寫(xiě)得過(guò)于短促，會(huì)給人生硬冷漠的感覺(jué)。
在結(jié)束語(yǔ)上寫(xiě)- If you require more information, we would be happy to... 或者 - Should you have any question, please contact me freely。這些句子能夠反應(yīng)出你對(duì)對(duì)方的友好態(tài)度和你的職業(yè)素養(yǎng)。
說(shuō)明意圖
開(kāi)門見(jiàn)山地告訴對(duì)方你發(fā)這封email的用意，可以讓他迅速地理解你的郵件內(nèi)容，并盡快做出回應(yīng)。
你可以這樣寫(xiě)- I am just writing to... 或者 - Just a short e-mail to request / confirm / inform you that / ask if / clarify...
表達(dá)歉意
當(dāng)意識(shí)到自己的失誤時(shí)，及時(shí)誠(chéng)懇地道歉可以避免事態(tài)進(jìn)一步惡化，最大限度地減少損失并挽救你的職業(yè)形象。
你可以這樣寫(xiě) - We must apologize for (not).../- We deeply regret... 或者 - I do apologize for any inconvenience caused. 或者 - I am really sorry for/about...
傳達(dá)喜訊
把好消息通知對(duì)方時(shí)，有四種常見(jiàn)的寫(xiě)法：
1.We are delighted to confirm that...
2.We are pleased to inform you that...
3.You will be pleased to hear that...
4.I'm happy to...
第一種給人居高臨下的感覺(jué)，第二種是中性語(yǔ)氣，第三種對(duì)方看起來(lái)親切舒服，第四種行文比較隨意。
請(qǐng)求回復(fù)
當(dāng)你希望得到對(duì)方的答復(fù)時(shí)，用委婉禮貌的語(yǔ)氣寫(xiě)郵件比用直接強(qiáng)勢(shì)的語(yǔ)氣好。
比如，- Would you please confirm...？和- Please contact me at your earliest convenience. 比- Please reply without delay. 和- Please let us know as soon as possible. 更讓人容易接受。
請(qǐng)求幫助
當(dāng)你請(qǐng)求對(duì)方做某事時(shí)要注意三點(diǎn)：
1.語(yǔ)氣委婉、態(tài)度懇切；
2.把你的期望表達(dá)清楚；
3.給對(duì)方預(yù)留足夠的準(zhǔn)備時(shí)間。
郵件中常用的句子有：
- We would appreciate it if you could...
- I'd be grateful if you could... -Could you please...?
- Would it be possible for you to...?
索取信息
當(dāng)你寫(xiě)郵件向?qū)Ψ剿魅⌒畔r(shí)，可以用這些起始句：
- I am writing to inquire about...
- I read/heard... and would like to know...
- Could you please send me... at the address below/above.
當(dāng)你要的東西比較簡(jiǎn)單，可以直接寫(xiě)Would you send me...
如果要的信息比較復(fù)雜，就要在郵件上放一個(gè)問(wèn)題清單，讓對(duì)方逐一回答?；蛘咴卩]件中附上一個(gè)表格讓對(duì)方填寫(xiě)。主動(dòng)引導(dǎo)對(duì)方以你需要的方式提供信息，總比讓他們天馬行空地回復(fù)你好。
結(jié)束語(yǔ)要首尾呼應(yīng)，表達(dá)謝意：
- Thank you for your assistance.
表達(dá)謝意
表達(dá)謝意時(shí)，常用的句型：
- We would like to express our sincere thanks for ...
- We'd like to thank you for...
- Thank you once again for your help.
有誠(chéng)意的道謝是告訴對(duì)方你對(duì)什么事情表示感謝。隨意的道謝是Thanks!一個(gè)詞。無(wú)誠(chéng)意的道謝是Tkx，就一個(gè)縮寫(xiě)。
附件提示
一封郵件的正文只說(shuō)一件事，并且要盡量簡(jiǎn)明扼要，節(jié)省對(duì)方閱讀的時(shí)間。假如一件事比較復(fù)雜，比如參與方很多、步驟很多時(shí)，就要把你要傳達(dá)的信息做成表格或者PPT放在附件中。
不要忘記在正文處提醒收件人看附件。你可以這樣寫(xiě)
- Please find attached/enclosed...
- I'm attaching.../I've attached...
郵件結(jié)尾
常用的結(jié)尾句
- Do not hesitate to contact us again at (86)XXXX if you require further assistance.
- If you have any further questions, please contact me by e-mail.
- Let me know if you need any more help.
- I look forward to meeting your next week.
@職場(chǎng)教練MsYe 推出新版微博公開(kāi)課【商務(wù)寫(xiě)作要領(lǐng)】
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