一、Self-Awareness

1、I control my own disruptive(破壞的)emotions and impulses(沖動)
2、I act with honesty, integrity(廉正) and can be trusted by others
3、I am conscientious(有良心) - I manage myself and my responsibilities
4、I am adaptable and capable of adjusting to changing situations
5、I drive myself to meet my internal standard of excellence, I seize opportunities that come my way

二、Self-Management

1、Monitor your 'self talk'
2、Accept responsibility for your emotional responses in the workplace
3、Anticipate emotional 'triggers' and prepare to manage them
4、Reframe an irritating situation into a problem-solving exercise
5、Use humor
6、Never underestimate the power of taking deep breaths(永遠不要低估深呼吸的力量)

三、Social Awareness

1、Empathy
2、Organizational Awareness

四、Relationship Management

1、Influence
2、Inspirational Leadership
3、Coach and Mentor
4、Conflict Management
5、Teamwork

總結(jié) Developing Your Emotional Intelligence

1、Gain clarity by seeking feedback from others
2、Develop the EI dimensions that you use less often
3、Amplify your awareness about how others respond to you and seek on how you could use EI dimensions better
4、Flex your style to be most appropriate for the situation in order to have the most position impact on organizational climate